Is your organisation ready to run a training and adoption programme?

In part one of this series, we discussed the fact that Microsoft 365 is an incredibly powerful and effective suite of productivity and collaboration applications, but with this power and capability comes an uncomfortable truth – it is very difficult for your users, and by extension your organisation, to unlock the true value of the investment that has been made. Why? Because with a suite of over 30 applications, and a number of ways to adapt the applications to the way your teams work, a traditional training approach is just not a feasible proposition.

The key to obtaining real value is a training and adoption process.

In general terms, this type of activity provides your users with the information, knowledge and understanding of why, how and when to use the different apps within the Microsoft 365 suite.

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Getting better value from Microsoft 365 would be great.  Let’s get going…

Now that we’ve identified that a training and adoption process is the best way to help your users get to grips with Microsoft 365, what’s next?

Well, before you can start an adoption process, you really need to understand how ready your organisation is to run such a programme. That is because the adoption process touches on many different aspects of your organisation, such as communications, training, logistics, management and, of course, the users themselves. If some or all of these elements are not in place, included in the process or not aligned with the desired targets then the programme may not be as successful as it could be.

A ‘readiness audit’ is a core foundation, essential to the successful delivery of your training and adoption programme.

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What will an audit tell us?

When we conduct a readiness audit, we are looking at a diverse range of elements, including:

  • Identifying what training has already been delivered and against what needs
  • Ascertaining what communications users have received
  • Determining the existing business rules on application usage across the organisation
  • Identifying the technical environment for your users
  • Understanding how governance is managed
  • Establishing the availability and effectiveness of internal support structures such as c-suite, communications, people and training.

Ultimately, the primary objective of the audit is to bring together the various disciplines required to embark on a training or adoption project, identify the key elements that will support the programme, provide an understand of the organisational commitment required and define an appropriate and relevant plan.

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We do all the hard work for you

A training and adoption programme is a multifaceted project that requires careful planning and execution in order to be effective but we also recognise that developing a business case for something like this can be challenging.

To help smooth the way, we have created a delivery process that is pragmatic and modular, allowing you to undertake each selected element as a standalone project.  Each module, known as an accelerator, can be delivered as a standalone project.

We’re here to help

Our experienced adoption consultancy team has worked with many organisations across multiple sectors to design, develop and realise effective and customer-relevant user adoption programmes that really work.

If you’d like to find out more about user adoption and how we might be able to help you get the best out of your Microsoft 365 investment, please don’t hesitate to contact us for a no-obligation chat.

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