Identifying your users’ Microsoft 365 skills is the first step to unlocking its power
Microsoft 365 is the most popular productivity suite, offering a broad range of powerful apps and services that enable truly exceptional levels of collaboration, communications and business functionality. However, there is so much capability within the Microsoft 365 products that it can be difficult for users to either know it is there or employ it effectively if they do know about it.
Without any formal help, users are expected to pick it up and learn as they go and they may do this by working out how to complete tasks either by themselves or from each other. While they will most likely be able to use the core functionality (sending emails, using Teams chat, etc.) user self-learning will only go so far, so they will almost certainly miss out on features and capabilities that could really benefit them, their teams and the wider business. They don’t know what they don’t know, of course!