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Silversands Ltd, Albany Business Park, Cabot Lane
Poole, Dorset, BH17 7BX

Customer Portal

Privacy Policy


This privacy policy sets out how Silversands uses and protects any information that you give us when you use this website.Silversands is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Silversands may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from .


We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to; Silversands Ltd, Albany Business Park, Cabot Lane Poole, Dorset, BH17 7BX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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Once our consultants have implemented your new solution, you may need ongoing assistance and support. Regardless of whether your organisation has in-house resources, our friendly team of support professionals can provide the right level of help and assistance to ensure any issues are successfully resolved.

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What makes us different?

Deep, focused Microsoft technical expertise

We make thoughtful, long term investments in exceptional people to ensure that our customers are given the best advice by experts in their field.

We only work with Microsoft solutions, so our consultants are able to focus entirely on these technology areas and everyone is encouraged to take the Microsoft exams that apply to their specialist areas.

Our historic set of ten Gold and five Silver competencies indicates our seriousness when it comes to technical excellence.

Big enough for the enterprise, small enough to care

We’re not a large company but we do punch above our weight and we really care about what we are doing.

Our customers range from 100 users up to 40,000+ user enterprises and our solution deliveries reflect the wide range of requirements that you might expect from organisations and businesses within these two extremes.

Consultancy continuity

All our professional services team members are full time employees, half of whom have been with us for over 10 years.

We don’t use contractors because we want to ensure the quality of our work and the continuity of our post-implementation support, two things that are difficult to guarantee with contractors.

Collaborative working

We promote a partnership approach with our customers as we wish to work with organisations like yours for the long term, for project after project. We want to be seen as part of the team, not simply as a provider.

Our commitment to this approach is demonstrated by the fact that a significant number of our customers have been with us for 15 to 25 years or more.

Going above and beyond

We all know that information technology is not perfect.  Sometimes it breaks or doesn’t quite work as you’d want.  Our support team is skilled at helping our customers resolve their issues but, occasionally, we might have to go above and beyond to get a critical service back online.  On many occasions our team has worked into the night or at weekends to help a customer get their broken system back up and running.

The right solution for the requirements

Although it is less relevant in cloud environments, our general approach has always been to provide solutions that meet our customers’ requirements but that are not unnecessarily overengineered.

From a functionality point of view, and where possible, we promote the benefits of native functionality over third party add-ons, and native functionality over customisation (such as when developing SharePoint solutions).

Taking responsibility for delivery

If we’re working on a project, we take the responsibility to make it happen.  If it’s a consultant-led mini-project, the consultant will make sure that the project is completed satisfactorily. If it’s a larger project, our project manager, working with your in-house PM or project lead, will take the responsibility to deliver the project within the framework and timescales agreed at the point of initiation.

Professional Adoption & Change Management consultancy

With cloud services being dynamic and constantly updated, it can be difficult for organisations and businesses to keep up with the changes, not to mention being able to maximise the value of the products that have been purchased.

By offering adoption and change management consultancy, we can help you to empower your employees and provide them with the knowledge they need to use the available tools effectively and boost productivity.

Cloud and on-premises capabilities

With consultants experienced in the cloud productivity & collaboration capabilities of Microsoft 365, the datacentre and applications services of Azure, the business process solutions of Power Platform, and the legacy on-premises solutions, we are the one-stop provider that can help you navigate your digital transformation, cross-platform project or individual Microsoft solution requirements.

Custom solutions

Our experienced team of developers and Azure consultants have a wide range of full-stack development capabilities that allows them to craft custom solutions ranging from script automations to fully custom-developed applications and everything in between.