People and Technology
When it comes to people and technology, we make thoughtful, long term investments to ensure that the customer is given the right advice and exceptional service by people who are experts in their field, and empowered to bring their knowledge and knowhow to the forefront.
Such is the connection we have with our customers that many individuals ‘take Silversands with them’ when they move on to new organisations.
We like to think we have a quiet confidence and a real-world view when it comes to customer requirements. For example, we won’t recommend development days if the solution will fit customer requirements straight out of the box, and will tell a customer if a solution isn’t right for them. In these cases, we can support the customer with a bespoke software development to fully satisfy any challenges.
Rather than shrouding the solution in IT complexities, knowledge sharing and giving customers their best people from the very start creates a confidence and trust creating solid relationships. These relationships often go on for many months giving our customers the peace of mind that their IT support is in the hands of a professional with a ‘can do’ attitude.
The overarching philosophy is ‘The right advice at the right time, the correct course of action in a timely fashion and unsurpassable support should problems occur.’
We are proud that we still work with clients who started to use our services in the ’80s.