Support Services

We offer complete Infrastructure, SharePoint and Software Support Services – providing support across a comprehensive range of technologies. Services range from support for your critical server infrastructure up to 24×7 cover, remote monitoring, pro-active health checks, hardware maintenance and so on.

SharePoint Support Services – for simplicity, we separate support for SharePoint into the following areas:
Platform Support – this may encompass support for the Windows operating system and the base out of the box SharePoint server package
Application Support – this is for the systems developed by us that sit on top of the core SharePoint platform.

Managed Services – services are provided for part, or all, of your IT infrastructure where you require them ‘outsourced’. Elements of a Managed Service may include Helpdesk services, desk side support, server support, management of change, service management, Microsoft security patching and so on.

We have a great range of technical skills available to assist and more importantly, a friendly and flexible attitude to delivering our service.

We have a range of both re-active and pro-active services for Azure:

• Bronze Service includes Azure service health monitoring, Azure planned maintenance and service updates monitoring, IaaS nodes proactively monitored, notification of recommended Microsoft actions, service reporting
• Silver Service includes all of Bronze, plus support resource for the remediation of IaaS node exception alerts and service management
• Gold Service includes all of Bronze and Silver, plus management and system administration, advanced service reporting

We have a range of both re-active and pro-active services for O365:

• Bronze Service includes service health log monitoring, planned maintenance and service updates monitoring, notification of exceptions and recommend actions
• Silver Service includes all of Bronze, plus support resource for the remediation break / fix service issues
• Gold Service includes all of Bronze and Silver, plus roadmap guidance, O365 adoption reports and administration of selected serivces

Our highly skilled resources work across a variety of industry sectors, we can provide support re-actively, but to get best benefit, work with us on a pro-active basis to help get the maximum benefit from your investment in IT.