The Barclays Identification and Verification Solution

Dating back to 1690, Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories, has around 48 million customers and around 130,000 staff worldwide.

Barclays engaged Silversands in 1994 to assist with the creation of a bespoke lending solution. Being satisfied with solution and customer service Silversands provided, the Bank has continued to call upon Silversands for bespoke software development for over 20 years.


The Project

Barclays commissioned Silversands to assist with the implementation of a centralised mechanism for verifying the identity of staff when making enquiries to the various service areas within the bank.

With service areas ranging from Human Resources to Internal Lending it was important to provide a secure, stable and straightforward identification process.

Silversands worked closely with Barclays and BarclayCard to deliver a secure, accessible, scalable and resilient web based solution addressing the Bank requirements and built upon and with the latest Microsoft Technologies including Microsoft Windows Server, Microsoft Visual Studio, ASP.Net and Microsoft SQL Server.

In order to deliver a centralised single point of contact the bank identified the following requirements:

Requirements and Issues

  • Registration for the service needed to be completely automated
  • Letter and email production needed to be completely automated
  • The solution needed to be live within three months

Our Solutions

  • An operator web site was created to support telephone banking, reporting and administration of the solution
  • Silversands put together a highly qualified team of specialists to ensure the project was delivered on-time and on-budget

Outcomes

  • The solution has proved itself to be a robust platform and a staple system in the bank’s IT infrastructure
  • User confidence was increased along with improving the time it took for users to access various internal services such as HR and arranging staff loans

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