User adoption is now critical in a world of fast-moving change
We are working in a world where technology is changing daily. And our workforce is spread across generations, from millennials all the way up to those contemplating retirement. Some people fear change while others embrace it. But it is something we all must accept. This is now far more relevant in the delivery of technology projects where dealing with change and user adoption by the workforce is a massive consideration.
In past projects I have always considered user adoption as a necessary piece of work, however, delivering the technology was always where most of the project time was spent. This often resulted in a great technology, but a struggle to get users to adopt it in their daily work. Also, if a project starts to experience overruns, some try and re-purpose planned training or hand over time at the end. Always a big mistake.
A simple, real life example of how to increase user adoption
We are now able to deliver more and more functionality to our users with Office 365, without spending large amounts of money on development. This is offered in the SharePoint Online service as well as the introduction of Teams, Groups and Yammer to name a few of the options available to us. So, while we can turn on a new service and let it run, introducing user adoption makes for a far more successful take up of the technology.
A great example of this is Yammer. Turning it on and leaving users to find it will probably result in 20% uptake of the technology if you’re lucky. If users don’t know about it, where to find it, how to use it and what its role is in your collaboration strategy then they aren’t going to engage. I worked with an organisation that went through promotion of the technology and then found a killer usage scenario that got everyone on board. They had an important company event where all the updated information was placed in Yammer, and only Yammer. This significantly increased user adoption as who wouldn’t want to know what is happening and how it might affect the individual.
6 top tips to aid successful user adoption
Getting users on board is sometimes more complicated than just a killer usage scenario and we have highlighted just a few of things you should consider for successful user adoption:
• Include your users at the beginning of the process
• Bring along the senior management team on your journey so they can support the process
• Keep everyone informed of progress and demonstrate success early to build up some excitement
• Train key business users on how to best use the technology as they will become your ambassadors
• Understand usage analysis so you can gauge the adoption uptake in the organisation
• Promote capabilities of the new service with a communications strategy
These are many more areas to consider with user adoption. Having a product expert on hand to help deliver not only any technical areas, but also to demonstrate how to successfully use the service will also be key to a successful project.
Remember though the journey doesn’t just stop there as new services and product features are released. It is also important to monitor the usage of Office 365 with a regular review of usage reports in the admin centre. Or start to look at the Office 365 Adoption pack which is available in the free version of Power BI. User adoption is a continuous service you need to provide to ensure that you maintain success in the future.
How can Silversands help?
Silversands has a wealth of Microsoft experience and expertise. If you would like to learn more about how Silversands has can support user adoption of your Microsoft apps, please get in touch by completing the contact form. We also post regular blogs about topical IT issues so please do follow us.