Service desk automation is increasing our value to customers

At Silversands our Service Desk is always trying to provide the maximum value to our customers. This is an example where initiative and the application of automation means our team can use their time more effectively for this customer. Background The old mantra ‘time is money’ is as true in the IT service desk world …

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No code solutions made real with Office 365

The idea of no code solutions using the Office Suite and the creation of “Citizen Developers” has been around a while. Citizen Developers can build low or no code solutions to create routines that help with their daily workload. This ideal while partially achieved with some applications such as Microsoft Access has always required some …

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The Benefits of Automating Business Process

The benefits of automating business process. An article on how SharePoint and Nintex forms can help transform business processes. Many organisations have looked at SharePoint as a platform for improving collaboration and communications. This generally involves document management and publishing portals, otherwise referred to as Intranets. Over the last four years, one area that has …

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