In this article I take a quick look at setting up some monitoring for an in-house developed application. Service Manager Scribe is a custom email ingestion service for our Microsoft Service Manager based helpdesk. There are several ways in which you could potentially instrument your application. However, one of the simplest options is simply to …
What is Windows Analytics? Windows Analytics is the collective name for a growing number of Azure solutions leveraging Windows Telemetry data to produce insights into your IT estate. For years,Microsoft has been collecting telemetry data to allow them to improve their products, and, more controversially, to monitor the way people use them. Organisations have always …
At Silversands our Service Desk is always trying to provide the maximum value to our customers. This is an example where initiative and the application of automation means our team can use their time more effectively for this customer. Background The old mantra ‘time is money’ is as true in the IT service desk world …