United Kingdom (U.K.) unitary authority Wiltshire Council faced the challenge of bringing its outsourced IT service back in-house against a tight schedule. The council was also engaging in a Workplace Transformation Programme aimed at reducing costs and improving performance with new ways of working.
In partnership with Microsoft Gold Certified Partner Silversands, it was among the first councils in the U.K. to deploy Microsoft System Center Service Manager 2010 to simplify IT service desk operations. With multiple sites, 5,000 client computers, and 500 servers, the council needed to bring IT in-house by the beginning of 2011.
"We set ourselves a target of achieving 27 per cent savings in IT within year one. The implementation of Microsoft System Center Service Manager has played a big part in our approach to delivering this."
Glen Holmes, Head of ICT Design and Delivery, Wiltshire Council